Payment, access and refunds
Information about purchasing RiseUp programs and contacting support.
What you purchase
RiseUp is a prop trading platform. A one-time payment provides access to the selected digital program: Basic with two evaluation phases, Accelerated with one phase, or Funded without evaluation phases. Account size, markets, limits and add-ons depend on the selected program.
Trading account size and program price are different amounts. The amount due is the final program price displayed before checkout. Rewards depend on trading results and compliance with the program rules.
How payment works
Choose an available provider at checkout. With Heleket, the program price is quoted in USD, and you choose a currency and network from the methods available on the Heleket page. The provider shows the amount in your chosen currency and the payment deadline. Other providers use the methods listed at checkout. Do not transfer funds when a method is unavailable.
The payment page shows the exact amount, address, network and invoice expiry. Send the specified amount on the selected network, accounting for any wallet or exchange fee. Each payment must match its own order; do not reuse an address or invoice from another purchase.
Access to the program
The service is delivered online, with no physical shipping. Account activation starts after the provider confirms full payment. Its status and the account are available under Activations in your dashboard. Confirmation time depends on the network and provider.
If you have sent the payment but access has not appeared, do not pay again: contact support with your order number and transaction ID.
Order cancellation and refund requests
Before sending funds, you can abandon the purchase by leaving the invoice unpaid until it expires. If funds have already been sent, including a partial or late payment, contact support first.
For mistaken or duplicate payments, missing access, cancellation of a paid order or a refund request, write to the address below. Include your account email, order number, amount, network, transaction ID and the reason for your request.
Refunds are not automatic. Requests are reviewed based on payment status, the reason for the request and whether access has been provided. Refund eligibility and the process are communicated after review. Rights provided by applicable law remain unaffected.
Contact support
Email us about programs, payments, access and refunds. Do not send passwords, sign-in codes or wallet recovery phrases.